Closed Ban Appeal 10/25/2019 - Player Name: Explo

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Oct 25, 2019
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#1
Hello Genesis team,

I was playing 10/25/2019 around 10:30AM PST and was building my base. After building a sandbag I was banned unexpectedly by what I believe was Battle eye or some other automated hack detection system.

I am hoping that someone can take a look at this case and my account as you will find no evidence of any hack/software or any kind of cheat being used at the time of the ban. This was super unexpected and I really hope I can get back to playing on the server and learn how to avoid this happening again.

I am including a screen cap of the message I get when joining the server for your reference:





Thank you in advance,

Explo
 
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